餐厅英语服务教案

授课顺序号 授课日期 授课班级 月 日 月 日 月 日 课题 Unit 1 Reservation 教学目的 能用英语正确完成客人预定餐桌的服务 教学重点 教学难点 课型 A 组织教学 B讲授新课 教餐厅预定工作的流程及英语用语 对客人英语表述的理解与文字记录 理论课 学过程及教具 主要内无 容 1.结合课文对话，根据实际的工作场景，对预定内容进行步骤的梳理，对每个步骤的英语对话进行归纳讲授 ※接受一个预定场景下的处理 1 greeting 2 food type 3 how many people 4 time 5 confirmation ※拒绝预定的必要用语 1 apologize 2 recommending some place else 2.对数字进行复习 Number: 1----99 的表达 Date：日，月，年 Week：Monday, Tuesday, Wednesday, Thursday, Friday, Saturday,Sunday. Time: 0800, 0810, 0815, 0830, 0845, C.课堂小结 课外作业 Make a dialogue based on the given situation A guest wants to book a table by the window ndstththrdndst重庆工程职业技术学院教案

授课顺序号 授课日期 授课班级 月 日 月 日 月 日 课题 Unit 2 Seating Guest 教学目的 能用简练有效的英语句子完成引领客人入座的工作 教学重点 教学难点 课型 A 组织教学 教引领客人入座的英语句型 对于不同类型客人，引领服务用语的应用不同 理论课 学过程及教具 主要内无 容 B 复习上节课内容 C 讲授新课 1.课程导入 请两位同学用中文表演“引领客人入座”这么一个场景。然后让同学思考用英文怎么表达？ 用下面词汇引导学生进行思考： 预定 团队 大约要等30分钟 提供、容纳 非常抱歉 雅间 2.根据实际，教授学生在两种情况下的服务用语 情况1：引领有预定的客人入座 • Conform the reservation “Do you have reservation, please?” “Are you Mr/Mrs …” • show the table “ Would you follow me?” • seating the guest “Have your seat please.” 情况2：接待没有预订单客人入座 • Greeting: “Welcome come to … may I help you?” • How many people “How many are there in you party, sir?” • Select table “hat table would you care for?” “Would you mind sitting in the corner?” 情况3：没有座位的情况下的用语 • Apologize: “I’m sorry, it is full now.” • Explaining the situation “We might to seat you in 20 min. You can Have a drink in the lounge if you like. We’ll call you as soon as possible.” • Giving a solution “Would you like to go to our buffer, today it supplies some new dishes?” 3.填空练习 4.根据所给条件进行对话演练 5.语音练习：绕口令 D 课堂小结 课外作业 翻译课后句子

重庆工程职业技术学院教案

授课顺序号 授课日期 授课班级 月 日 月 日 月 日 课题 Unit 3 Taking Orders 教学目的 能用正确的英语短句，对客人进行点单服务 教学重点 教学难点 课型 A 组织教学 教点单服务英语 对于各种点单用语的灵活英语 理论课 学过程及教具 主要内无 容 B 复习上节课内容 C 讲授新课 1.根据课文对话，再结合实际工作场景，总结点单服务的要领句型对学生进行教授 • Take drink order before meal “Would you like a drink before you order?” “Would you care for a drink before your meal?” • Asking guest if ready to order? “May I take your order now?” “Would you like to order?” “Would care for order, now?” “Are you ready to order?” • Taking orders “What would you like to have for the ... appetizer?” soup main course desser • Guest wants to have a salad “What kind of dressing would you like? We have Mayonnaise, Thousand island or Vinaigrette” • Guest want to have a steak “How would you like your steak done” 2.对各种沙拉酱进行学习 3.对牛肉的生熟进行表述 rare medium-rare medium medium-well well-done 4.课堂练习 对话练习 完成填空 D 课堂小结 课外作业 ※to memory the name of salad and dressing ※to fill the blacks after the text

重庆工程职业技术学院教案

授课顺序号 授课日期 授课班级 月 日 月 日 月 日 课题 Unit 4 Making Recommendation 教学目的 能用准确的英文表述对菜品进行推荐 能用准确的英文表述，表达各种菜品的味道 菜品推荐的实用句子 各种味道的表达 理论课 教学过程及教具 主要内无 容 教学重点 教学难点 课型 A 组织教学 B 复习上节课内容 C 讲授新课 1. 认识各种菜品的烹饪方法 baked deep-fried smoked boiled fried steamed braised poached stewed creamed roast marinate grilled stauteed If guest ask: “how is it cooked? Your answer: “it’s _______” 2. 各种口味的表达 sweet sour bitter salty hot spicy crispy heavy light greasy tender rough Guest ask: “how does it taste?” Or “how about its taste/flavor?” Answer: “it’s _________” 3. 模仿真实场景，对可能发生情况进行归纳，教授学生 客人 What do you suggest/ recommend? 服务员 May I suggest / recommend … • Have you tried … • Our chef’s specialty is … Could you recommend something • Our speciality for today is … • Today’s special is … • How about … 4. 课堂练习 填空完成对话 翻译 D 课堂小结 对于客人可能说的句子进行总结 对推荐菜品的句子进行小结 Making Dialogue 1. Try to order a breakfast by referring to the “Chinese typical breakfast”. 2. You invite you friend, whom you happened to meet on the street, to a cafe and you order some cakes and drinks. 课外作业

重庆工程职业技术学院教案

授课顺序号 授课日期 授课班级 月 日 月 日 月 日 课题 Unit 5 Serving During A Meal 教学目的 能用正确的英文表达，对客人的进餐过程进行服务 教学重点 教学难点 课型 A 组织教学 B 复习旧课 C 讲授新课 教进餐中的服务英语 恰到好处的服务英语 理论课 学过程及教具 主要内无 容 1. 根据真实场景，对客人在进餐过程中需要的服务动作，配合英文表述，进行以下要点的教授 动作 • When placing napkin. • When serving hand-hot towel • When serving food or drink • When clean table When serving food or drink 英语 Excuse me • Excuse me, here is your … • Excuse me, enjoy your … • Excuse me, be careful ,the ___ is hot • Excuse me, have you finished sir/madam? • May I clean your plate • Are you enjoyed your meal? • Is everything satifavtory When removing plate When check satisfaction • Would you like anything else When asking if the guest would like • Would like something more, coffe or sth more wine? 2. 课堂练习 D 课堂小结 课外作业 重庆工程职业技术学院教案

授课顺序号 授课日期 授课班级 月 日 月 日 月 日 课题 Unit 6 Presenting The Bill and Accepting Payment 教学目的 能用准确的英语完成结账服务 教学重点 教学难点 课型 A 组织教学 教结账服务中的英语句型 各种支付方式的英文表达和操作程序 理论课 学过程及教具 主要内无 容 B 复习上节课内容 C 讲授新课 1.结账服务的步骤 1st to ask whether the guest finish 2nd to count the total 3rd to make clear the way of payment 4th to check the bill information 5tn thanks for the coming 2.各种支付方式的认识以及服务用语 ※用信用卡支付 1st Checking if the card can be accepted ◎如果接收卡 “Yes we accept … card” ◎如果不接受或选择性接收 “Sorry, we don’t accept … card, only … card we can be used in our restaurant.” 2nd signature “Please sign here, sir/madam” ※旅游支票的使用 1 signing on the spot “Please sign on the spot” 2 address “And your dress, please” 3 identification ※现金结账 对各种货币的了解，认识 ※签单支付 • To make sure whether it can be sign • Check the room key or other identification • Sigh the bill, check the name 3.课堂练习 填空，完成对话 D 课堂小结 对不同结账方式的英语用语进行总结 重点词的总结 Pair work You stays in a hotel and have dinner in the coffee shop. After it you want to sigh the bill to the room. Make the dialogue between you and waiter rdndst课外作业

重庆工程职业技术学院教案

授课顺序号 课题 教学目的 教学重点 教学难点 课型 A 组织教学 B 复习上节课内容 C 讲授新课 1.根据模拟操作环节，对学生进行要点教授 1 Explaining procedures to retrieve room service items “Room service, good afternoon. Can I help you?” “We serve breakfast until 1000 am.” “No problem, you can get any you like.” 2 Asking guests where room service meal should be set up “May I have you room number?” “which room should I send to, sir / madam?” 3 Presenting guest check and securing payment “Here is your receipt, sir / madam. It will be signed to your room, is that ok?” 4 Opening wine bottles (where applicable) “Ok, sir / madam let me open it for you” 5 Providing an attitude of genuine hospitality “Enjoy yourself, I am always at you’re your service” 2.课堂练习 翻译 对话演练 3.小知识：各种西餐用餐方式介绍 D 小结 课外作业 ththrdndst 授课日期 授课班级 月 日 月 日 月 日 Unit 7 Room Service 能用准确的英语句型完成客房用餐服务工作 客房用餐服务的必要用语 服务操作流程与服务用语的准确结合 理论课 教学过程及教具 主要内无 容 重庆工程职业技术学院教案

授课顺序号 课题 授课日期 授课班级 月 日 月 日 月 日 Unit 8 Beverage Service 教学目的 教学重点 教学难点 课型 A 组织教学 能用正确英语表达完成酒水服务 酒水服务的必要用语 对酒水的介绍用语 理论课 教学过程及教具 主要内无 容 B 复习上节课内容 C 讲授新课 1.导入 让学生明白本单元内容，在句型上并没有很大的变化，而是对酒水英文称谓的熟 悉。 2.酒水介绍 ※介绍酒水的制作原料 it’s imported from … (country of origin) it is brewed in … (country of origin) strong sparkling potent delicious light heavy fresh smooth eg: “may I suggest one of our imported beer, a Carlsberg, it’s strong beer” ※介绍酒水口味 dry creamy sharp sweet smooth strong flavor bitter delicious bouquet sour refreshing eg: it is very refreshing “it’s served with … Worcester sauce a twist of lemon crushed ice wedge of lime ice 3. 酒水服务中的必要用语 When asking if the guest would like sth more. When asking guest if he would like a ‘final’ drink. 4.特殊状况的处理的服务用语 ※醉酒者 ·Please keep your voice down, sir. You are disturbing the other guest. ·I am afraid I’m unable to serve you any further alcoholic drinks this evening. May I offer you soft drinks?” ·I’m afraid the strict licensing laws prohibit us from serving a guest who has had sufficient to drinks. ·I’m so sorry, but I have no alternative but to call security. ※酒水沾到客人身上 ·I’ m terribly sorry, I really must apologise. ·I can arrange for your suit to be sent to the dry-cleaners tomorrow, free of charge, madam . ·Would you like another drink, on the house of course. ※没有空座的情况 ·I’m awfully sorry, the bar is full at the moment. ·If you’d like to sit in the lounge I can take your order. I’ll call you as soon as(when) a table becomes(be) free. ·I’m afraid I can’t guarantee a time, but I imagine it would be in about 10-15 minutes. ·May I suggest our Carlsberg larger, sir, imported from Denmark and is cool and refreshing. 5. 课堂练习 根据以上场景，模拟真是对话 D 小结 To make a dialogue, with the sentences, we have learned in difficult situation. • would you care for another drink, madam? • Would you like another whisky, madam? • Would you care for anything else sir? • Would sir like another beer? • Would you like a night- cap sir • How about one for the road? 课外作业